Terms of service

Terms of Service – G Jewellers

Last Updated: September 2026

Please read these Terms of Service ("Terms") carefully before accessing or using our website or purchasing any timepieces, jewellery, or related services from G Jewellers ("we," "us," "our").

By browsing our website, booking an appointment, or placing an order, you agree to be bound by these Terms, along with our Privacy Policy and Cookie Policy.

1. Company Information & Legal Status

Trading Name: G Jewellers
Company Name:
Company Registration Number (Companies House):
Registered Office Address:
VAT Number:
Contact Email: gjewellersukltd@gmail.com
Contact Telephone:

2. Independent Dealer & Trademark Disclaimer

G Jewellers is an independent specialist retailer and is NOT an authorised dealer, agent, or representative of Rolex S.A., Audemars Piguet, Patek Philippe, Cartier, or any other watch brand listed on our website.

All trademarks, model names, brand names, and logos displayed on our website are the registered intellectual property of their respective manufacturers. Any mention of these brand names is strictly for the descriptive identification of authentic pre-owned and unworn timepieces.

3. Authenticity Guarantee & Product Condition

100% Authenticity Guarantee: Every timepiece and piece of jewellery sold by G Jewellers is verified for authenticity by qualified horologists and gemologists prior to dispatch or collection.
Pre-Owned Nature of Stock: Many timepieces in our collection are pre-owned, vintage, or secondary-market unworn pieces. Consequently, minor cosmetic variations or signs of light handling may be present. We make every effort to display high-resolution photography and accurate written condition reports.
Water Resistance: While watches are tested where indicated, water resistance on pre-owned and vintage timepieces is not guaranteed unless explicitly stated in the listing. We strongly recommend regular pressure testing before exposing luxury watches to water.

4. Pricing, Errors & Availability

Live Market Pricing: Due to fluctuations in the luxury watch and precious metals markets, our prices and inventory are subject to change without prior notice.
Pricing Errors: While we make every effort to ensure accuracy, human or typographical errors may occasionally occur. If an item is listed at an incorrect price, G Jewellers reserves the right to cancel or decline the order, even if an automated confirmation email has been dispatched. If payment has been taken, a full and prompt refund will be issued.
Availability: All items are subject to stock availability. In the rare event that two clients place an order for the same single-inventory piece simultaneously, priority is assigned at our sole discretion based on verified receipt of cleared funds.

5. Anti-Money Laundering (AML) & ID Verification

Due to the high financial value of luxury watches and precious metals, G Jewellers complies strictly with the UK Money Laundering, Terrorist Financing and Transfer of Funds Regulations:

We reserve the right to request proof of identity (valid passport or driving licence) and proof of residential address (utility bill or bank statement dated within the last three months) prior to fulfilling orders.
We reserve the right to cancel orders or decline payment if mandatory verification requirements are not fulfilled or if transactions trigger risk-alert thresholds.

6. Payment & Reservation Deposits

Accepted Payment Methods: We accept secure Bank Wire Transfers (Faster Payments, BACS, CHAPS), verified debit and credit cards subject to 3D-Secure authentication, and cleared funds for in-person appointments.
Holding Deposits: If you place a deposit to reserve a specific timepiece or commission bespoke jewellery, the deposit terms (including cancellation windows and whether the deposit is refundable) will be agreed in writing at the time of reservation.

7. Delivery & Risk of Loss

Insured Transit: All items dispatched by G Jewellers are sent via specialist, tracked, and fully insured courier services (e.g., Royal Mail Special Delivery Guaranteed or high-security armoured courier).
Delivery Requirements: Deliveries strictly require an adult signature and photographic ID verification upon arrival. Parcels will not be left in designated "safe places" or with neighbours.
Transfer of Risk: Risk of damage or loss transfers to you upon formal delivery and signature at the designated delivery address.
International Customs: If ordering from outside the United Kingdom, you are solely responsible for all local import tariffs, customs duties, and local VAT levied by the destination country.

8. Returns & Distance Selling Cancellations

A. Online / Distance Orders (UK Consumer Rights Act 2015 & Consumer Contracts Regulations 2013)

For purchases made exclusively online or over the telephone without an in-person viewing, you have the right to cancel your purchase within 14 calendar days of receiving the item.
To initiate a return, you must notify our customer concierge in writing at returns@gjewellers.co.uk within the 14-day cooling-off period.
Return Condition: The watch or jewellery must be returned in the exact condition in which it was received, complete with all original security tags intact, boxes, papers, links, and booklets. Any removal or tampering with the G Jewellers security tag/seal voids your right to return the item.
Return Shipping: Returns must be sent via a fully insured, tracked service at the buyer's expense, unless the item was proven materially misdescribed or defective upon arrival.

B. In-Person Showroom Purchases

Items inspected, purchased, and collected in person at our showroom are exempt from the 14-day distance selling cooling-off period. All in-person sales are final, save for any statutory consumer rights regarding underlying mechanical faults.

C. Bespoke & Custom Jewellery Exclusions

In accordance with UK law, bespoke items, engraved pieces, custom diamond rings made to bespoke specifications, or resized jewellery are strictly non-refundable.

9. G Jewellers Mechanical Warranty

Warranty Coverage: Unless otherwise agreed in writing, pre-owned watches purchased from G Jewellers include our 12-Month Limited Mechanical Warranty covering the mechanical movement and internal timekeeping functions.
Exclusions from Warranty: Our warranty strictly excludes:
- Accidental damage, impact, drops, or cosmetic wear and tear to the case, crystal, bracelet, or bezel.
- Water damage resulting from user error, unfastened crowns, or exceeding depth specifications.
- Theft, loss, or damage caused by third-party modification or servicing not authorised in writing by G Jewellers.

10. Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury arising from negligence, fraudulent misrepresentation, or any other liability that cannot be excluded under English law. To the maximum extent permitted by law, G Jewellers shall not be liable for any indirect, incidental, or consequential losses, loss of profits, or financial losses arising out of the use of our services or items purchased.

11. Governing Law & Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.